Terms of service

SAFARI SA (PTY) LTD

WEBSITE TERMS OF SERVICE

Last updated: 29 October 2026

1.         INTRODUCTION AND ACCEPTANCE

1.1       This website is operated by Safari SA. Safari SA offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Our supplier details, as required by section 43 of ECTA, appear in clause 22.

1.2       By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1.3       Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1.4       Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service in the manner set out in clause 21.

1.5       Our store is hosted on Shopify, which provides us with the online e-commerce platform that allows us to sell our products and services to you.

2.         DEFINITIONS AND INTERPRETATION

2.1       In these Terms, unless the context indicates otherwise:

2.1.1      “consumer” means a consumer as defined in section 1 of the CPA;

2.1.2      “CPA” means the Consumer Protection Act 68 of 2008 and the regulations made under it;

2.1.3      “ECTA” means the Electronic Communications and Transactions Act 25 of 2002;

2.1.4      “order” means an order for products placed through the site;

2.1.5      “POPIA” means the Protection of Personal Information Act 4 of 2013 and the regulations made under it;

2.1.6      “Privacy Policy” means our privacy policy published on the site, as amended from time to time;

2.1.7      “products” means the goods and services offered for sale on the site;

2.1.8      “Returns Policy” means our shipping and returns policy published on the site, as amended from time to time;

2.1.9      “Safari SA”, “we”, “us” and “our” mean Safari SA (Pty) Ltd, registration number 2013/049232/07, a private company incorporated in South Africa;

2.1.10    “Service” has the meaning given to it in clause 1.2;

2.1.11    “site” and “website” mean the website at safarisa.net, including the online store;

2.1.12    “Terms of Service” and “Terms” mean these terms and conditions, including the policies incorporated in them by reference; and

2.1.13    “you” and “your” mean the user of the site, including any person who places an order.

2.2       Clause headings are for convenience only and do not affect the interpretation of these Terms.

2.3       A reference to a statute includes that statute as amended or replaced from time to time, and the regulations made under it.

2.4       The word “including” does not limit the generality of the words that precede it.

3.         ONLINE STORE TERMS

3.1       By agreeing to these Terms of Service, you represent that you are at least 18 years old, or that you are using this site with the consent and assistance of your parent or legal guardian, who accepts these Terms on your behalf.

3.2       You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws applicable to you (including but not limited to copyright laws).

3.3       You must not transmit any worms or viruses or any code of a destructive nature.

3.4       A material breach or violation of any of the Terms may result in termination of your access to the Service, as provided in clause 18.

4.         GENERAL CONDITIONS

4.1       We reserve the right to refuse service to anyone on reasonable grounds, which will never include unfair discrimination.

4.2       We take appropriate and reasonable technical and organisational measures to secure the information you submit through the site, as required by POPIA. Credit card information is always encrypted during transfer over networks. We do not handle or keep record of your credit card information. This is transmitted directly between you and the payment gateway.

4.3       You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us. All content on the site, including text, product photographs, graphics and logos, belongs to us or our licensors and is protected by copyright and trade mark law.

5.         ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

5.1       We take reasonable care to ensure that product descriptions, specifications and prices on this site are accurate. Apart from those, We are not responsible if information made available on this site is not accurate, complete or current. The material on this site (other than product descriptions, specifications and prices) is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

5.2       This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

6.         MODIFICATIONS TO THE SERVICE AND PRICES

6.1       Prices for our products are subject to change without notice, but a price change will not affect an order that we have already accepted.

6.2       We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. If we discontinue the Service, we will still fulfil orders already accepted, or refund you in full.

6.3       We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service, save as provided in these Terms or by law.

7.         PRODUCTS OR SERVICES (IF APPLICABLE)

7.1       Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange according to our Return Policy and your rights under the CPA and ECTA, as set out in clause 8.

7.2       We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

7.3       We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

7.4       Every product we sell carries the implied warranty of quality under section 56 of the CPA, in addition to any manufacturer’s warranty supplied with it. Beyond those warranties and the product description, we do not warrant that any product, service, information or other material will meet your particular expectations, or that any errors in the Service will be corrected.

8.         ORDERS, BILLING, DELIVERY AND RETURNS

8.1       Placing an order. The display of products on the site is an invitation to make an offer. When you place an order, you offer to buy the products in it. Before you submit your order, the checkout allows you to review it, correct any errors and withdraw. A binding agreement comes into existence only when we send you an email confirming that we have accepted your order. If we do not accept an order for which you have paid, we will refund you in full. You may download or print these Terms and your order confirmation for your records.

8.2       Prices. All prices are in South African Rand and include VAT. Delivery charges are shown separately at checkout before you pay.

8.3       We reserve the right to refuse any order you place with us before we accept it. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will notify you by contacting the email and/or billing address/phone number provided at the time the order was made, and we will refund any amount paid for the cancelled part of the order. We reserve the right to limit or prohibit orders that, in our reasonable judgment, appear to be placed by dealers, resellers or distributors.

8.4       You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

8.5       Delivery. We deliver to the address you provide, by the method selected at checkout. Unless a different period is stated at checkout, we will deliver within 30 days after the day on which we accept your order, as required by section 46 of ECTA. If we do not, you may cancel the order on 7 days’ written notice and we will refund you in full. Ownership of and risk in the products pass to you on delivery.

8.6       Cooling-off. If you are an individual, you may cancel your order without reason or penalty within 7 days after you receive the products, as provided in section 44 of ECTA. The only charge to you is the direct cost of returning the products to us. We will refund the full amount paid within 30 days after the date of cancellation. This right does not apply to transactions excluded by section 42 of ECTA, for example goods made to your specifications or clearly personalised. Please take reasonable care of the products while they are in your possession.

8.7       Defective products. If a product is defective, unsafe or not reasonably suitable for its normal purpose, you may return it within six months after delivery and we will repair or replace it, or refund you, at your choice, as provided in sections 55 and 56 of the CPA. We bear the reasonable cost of returning a defective product.

8.8       For more detail, please review our Returns Policy. If the Returns Policy conflicts with this clause 8, this clause prevails.

9.         OPTIONAL TOOLS

9.1       We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

9.2       You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. This is subject to clause 15.

9.3       Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

9.4       We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

10.       THIRD-PARTY LINKS

10.1     Certain content, products and services available via our Service may include materials from third-parties.

10.2     Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

10.3     We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. This clause does not apply to products that we sell to you, even if they are manufactured by a third party.

11.       USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

11.1     If, at our request, you send certain specific submissions (for example contest entries, which are also governed by the rules of the relevant competition) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

11.1.1    to maintain any comments in confidence;

11.1.2    to pay compensation for any comments; or

11.1.3    to respond to any comments.

11.2     This clause does not apply to your personal information, which we process only in accordance with clause 12.

11.3     We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

11.4     You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

12.       PERSONAL INFORMATION

12.1     Your submission of personal information through the store is governed by our Privacy Policy, published on the site, which explains what personal information we collect, why we collect it, with whom we share it and how you may exercise your rights under POPIA. Our online store is hosted by Shopify, and your personal information may therefore be stored or processed outside South Africa. We transfer personal information across borders only as permitted by section 72 of POPIA. We send direct marketing by electronic communication only if you have consented to it, or if you are an existing customer and have not opted out, as permitted by section 69 of POPIA. You may opt out at any time by using the unsubscribe link in any message or by contacting us. Our Information Officer is Ingrid Vipond, who may be contacted at ingrid@safarisa.net

13.       ERRORS, INACCURACIES AND OMISSIONS

13.1     Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order, but in the case of pricing only where the price is inadvertently and obviously incorrect, as contemplated in section 23 of the CPA). If we cancel an order on this basis, we will notify you and refund any amount paid in full.

13.2     We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

14.       PROHIBITED USES

14.1     In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

14.1.1    for any unlawful purpose;

14.1.2    to solicit others to perform or participate in any unlawful acts;

14.1.3    to violate any applicable law, regulation or by-law;

14.1.4    to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

14.1.5    to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

14.1.6    to submit false or misleading information;

14.1.7    to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

14.1.8    to collect or track the personal information of others;

14.1.9    to spam, phish, pharm, pretext, spider, crawl, or scrape;

14.1.10  for any obscene or immoral purpose; or

14.1.11   to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

14.2     We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

15.       DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

15.1     We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.

15.2     We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

15.3     You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

15.4     You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service is (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. This does not affect the warranties that apply to the products we sell, as set out in clauses 7 and 8.

15.5     To the extent permitted by law, In no case shall Safari SA, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, delict (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Our total liability to you arising from any order is limited to the price paid for that order.

15.6     Nothing in these Terms excludes or limits our liability:

15.6.1    for death or personal injury caused by our negligence;

15.6.2    for loss caused by our gross negligence or wilful misconduct;

15.6.3    under section 61 of the CPA; or

15.6.4    for anything else that may not lawfully be excluded or limited, including under section 51 of the CPA and section 48 of ECTA.

15.7     If you are not a “consumer” as defined in the CPA (for example, a business whose annual turnover or asset value is R2 million or more), the protections of the CPA do not apply to you, and the exclusions and limitations in these Terms apply to the fullest extent permitted by law.

16.       INDEMNIFICATION

16.1     You agree to indemnify, defend and hold harmless Safari SA and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable legal costs, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party, except to the extent that the claim arises from our own negligence or wrongful conduct.

17.       SEVERABILITY

17.1     In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

18.       TERMINATION

18.1     The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

18.2     These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

18.3     If you fail, or we have reasonable grounds to believe that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). Termination does not affect an order we have already accepted, unless that order is itself affected by the breach, in which case we will refund any amount paid for it.

19.       ENTIRE AGREEMENT

19.1     Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

19.2     These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

20.       GOVERNING LAW AND DISPUTES

20.1     These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

20.2     If you have a complaint, please contact us first using the details in clause 22, and we will try to resolve it within 10 business days. If we cannot resolve it, you may refer it to the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission, or, in respect of your personal information, to the Information Regulator, or you may approach a court with jurisdiction. Subject to your rights under the CPA, you consent to the jurisdiction of the magistrates’ court having jurisdiction over us in terms of section 45 of the Magistrates’ Courts Act 32 of 1944.

21.       CHANGES TO TERMS OF SERVICE

21.1     You can review the most current version of the Terms of Service at any time at this page.

21.2     We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. We will show the date of the latest update at the top of this page and, where a change materially affects you, we will take reasonable steps to bring it to your attention. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. Changes apply only from the date on which they are posted and do not affect orders accepted before that date.

22.       SUPPLIER AND CONTACT INFORMATION

22.1     Questions about the Terms of Service should be sent to us at hello@safarisa.net. Our details, as required by section 43 of ECTA, are:

22.1.1    Full name and legal status: Safari SA (Pty) Ltd, a private company incorporated in South Africa;

22.1.2    Registration number: 2013/049232/07;

22.1.3    VAT registration number: 4170264396;

22.1.4    Director: Neil Massey;

22.1.5    Physical address and address for service of legal documents: Shop 6, Florina Place, Plettenberg Bay, 6600;

22.1.6    Telephone: 0834449959;

22.1.7    Email: hello@safarisa.net;

22.1.8    Website: safarisa.net;

22.1.9    Information Officer: Ingrid Vipond, ingrid@safarisa.net; and

22.1.10  Code of conduct: Consumer Goods and Services Industry Code of Conduct, with the Consumer Goods and Services Ombud as the alternative dispute resolution body.

22.2     We may send notices to you by email to the address linked to your order or account. Under ECTA, an email is regarded as received when it enters your mailbox and is capable of being retrieved.