Refund policy

Our Returns policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Returns Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Please note that it might take longer to reflect on your bank statement.

If the item(s) you are returning for a refund were purchased using PayJustNow, you will be liable for the applicable PayJustNow fees. The refund will be processed less the following fees:

5.35% transaction fee of the order amount
R4.80 transaction fee
R3.00 chargeback/refund fee

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a feedback report and photos for our online assessment. We will assess and make arrangements for delivery / collection and provide further instructions on how to proceed.

Condition of the Product Returned

5.1 In returning the good to us, the following shall apply. The good needs to be:

5.1.1) Undamaged;

5.1.2) Unused;

5.1.3) In the original sealed packaging;

5.1.4) Have the original receipt;

5.1.5) Packaged and wrapped correctly and safely by you.

5.2 Should goods not be returned in the manner specified above, we may, at our discretion, choose not to permit the return and/or charge you a handling fee.

Please Note: We do not allow returns on fishing kayaks.