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Please take a moment to complete the below form if you have a return, repair or service request on a product that you bought from us.

Name

Date

Collection Address

Return Address

Phone Number

Email Address

Product Name / Model Number

Serial Number

Description of Fault/ Service

Where Product was purchased

Date of Purchase

Return option Return option SafariSA to collect* Customer to drop off

I accept the terms & conditions

SafariSA to collect

We are offering a service to collect the product directly from you with our own couriers, to avoid all the admin or hassles on your side.

*Note: A small courier fee and handling fee will be charged to you for this service. This will be quoted to you before the collection and must be paid upfront.

Terms & Conditions

Please take note that you must have your own insurance on the products as we will not be held responsible in the event that the product gets lost, stolen or damaged. Please make sure that the product is packaged securely.

PACKAGING

Please put your contact details inside the box so we know who you are upon receiving the product.

Inspection outcome

After our team has inspected the product we will advise if there will be any additional costs for you.

1. Warranty replacements

The product will be replaced free of charge under the warranty.

2. Repairs

If the repair fall under the product warranty, there will be no additional cost for the repair. However, out of warranty repairs will be for your cost. We will send you a quote before we go ahead.